Yes, we do require a minimum order of $500 for Vacaville/Fairfield areas for all event rentals to qualify for delivery.

If your rental order falls below the minimum requirement, we kindly ask that you add additional items to your order to meet the minimum. This helps us ensure that we can provide you with high-quality products and services while also covering our business expenses. We strive to work with our customers to find solutions that meet their needs and budget, and we are always happy to assist you in finding additional items that can be added to your order to meet the minimum requirement.

We are a California-based company situated in the heart of Vacaville. Our services extend to the neighboring regions, including but not limited to Napa, Sonoma, Fairfield, Vallejo, Dixon, Davis, Bay Area, and the greater Sacramento area. Our reach also spans Solano, Contra Costa, Alameda, Marin, Yolo, San Joaquin, and Sutter counties. We're dedicated to providing our services to as many customers as possible, and we look forward to serving you in any way we can.

We would be delighted to offer you a quote for your desired items. You can add the items to your Wishlist and submit it to us for a complimentary quote, or feel free to contact us directly. We'll respond as quickly as possible with pricing and availability details. Please remember that our quotes are valid for TEN days after they are provided. Thank you for considering our services, and we look forward to the opportunity to work with you!

The more details about the path getting to the site and also details on the install site itself, the better off and happier we will all be. Any issues faced during delivery may result in the inability to successfully install the tent or an additional charge because of unforeseen issues. Nobody wants to pay for something that was not completed or has to pay extra, so please just be as descriptive as possible. See below for some tips on things to mention and consider:

• We will need to know the approximate size of the area where we will be installing. The more level a surface, the better for installment integrity and the guests’ comfort when sitting at tables.

• We need to know what kind of surface we will install on (grass, asphalt, concrete, gravel, dirt, etc.) to know what sort of ballasting will be required. If power is needed, is there an electrical source nearby? Are there power lines or trees overhead? Is there underground piping of any sort that may hinder the installation? Our tents require an extra 3ft on all sides, so if you’re looking for a 20x20 frame tent, we will need a minimum of 23x23 space to install. Depending on the size and style of the tent being rented, the ceiling height changes, but a minimum of 18ft clear overhead is always recommended.

• Signs, banners, and decorations may not be affixed directly to the tent peak, top, or walls. If you would like to use decorations or signage, please contact us, and we can discuss ways to do so. Please do NOT use duct tape to attach items to the tent, as the adhesive is hard to get off our equipment and will result in a cleaning fee. Cooking, campfires, or using other combustible devices or materials are not allowed under the tent as this will damage and dirty the vinyl, resulting in a cleaning fee or a new tent top charge. Heating devices under the tent may be permissible if you contact us before seeing what is allowed and where to place them to avoid damage.

• Please have all cleaning and maintenance of the installation site done before the setup date, such as lawn mowing, sprinkling, insect control spraying, pet waste removal, etc. If there is an underground sprinkler system on the premises, it will need to be marked with flags, spray paint, or have the heads erect during installation so that we can identify the piping grid system. We recommend your timer for sprinklers be shut off to prevent any water damage during the event or an unforeseen sprinkler party.

• If your tent is being staked into the surface, it is the responsibility of the property owner/manager to determine if there are underground obstacles. You can find this out by calling 811, the national call-before-you-dig hotline. They will mark any underground utilities near the tent setup area. They may not come out if you tell them it is for a tent installation, so maybe use your creativity :)

• We can install the tent if you are not present so long as the site is marked (cones, chairs, spray paint, flags, or anything that clearly shows the desired tent location.) If necessary, we may have to adjust the location for trees, overhead wires, underground piping, or physical barriers (fencing, patios, any obstructive fixed objects, etc.).

At this time, we regret to inform you that we are unable to provide pickup services, and delivery is our only available option. Please be advised that a minimum delivery fee of $75 is applicable to all orders. However, the delivery fee may vary depending on the size, distance, and complexity of the order. We appreciate your understanding and look forward to serving you with our reliable delivery service.

Generally, a tent should provide approximately 100 square feet of space for every ten guests. Therefore, if you plan to host a party for 40 guests, you will need a tent with at least 400 square feet of space, such as our 20x20 frame tent. However, you may need a larger size if you plan to have additional features or activities within the tent. Our experts can assist you in determining the appropriate tent size for your event. Please don't hesitate to give us a call for personalized recommendations

Please ensure that all rented equipment is returned in the same condition and arrangement as when it was delivered. This includes keeping chairs and tables neatly stacked, if they were originally delivered that way. If you paid an additional fee to have tables and chairs set up, you may leave them set up. All equipment should be free of decorations and returned in the same clean condition as when it was delivered. If any equipment is lost or returned in a damaged state, additional charges may apply.

Linens should be returned in the provided return bag, which does not need to be cleaned. Simply leave the bag of linens with the other equipment to be picked up.

We apologize for any inconvenience, but we cannot carry tables and chairs up or down stairs unless prior arrangements have been made. This policy is in place due to liability concerns and the potential risk of injury. Our team will generally deliver the equipment as close to the event location as possible, usually within 10 feet of the truck. If the event location necessitates carrying the equipment further, please inform us ahead of time, and we'll make the appropriate arrangements to ensure a smooth and safe delivery.

Cooking is not allowed under or near any of our tents due to the risk of damage from heat and smoke. Our tents are fire-resistant, but they are still susceptible to damage from cooking equipment and other fire sources such as fireworks, explosives, fire pits, and bonfires. Customers will be held responsible for any damages caused by such activities.

The price of all tents, sidewalls, lighting, electrical, and dance floor rentals includes installation and takedown in the total cost. Tables and chairs will be delivered to the designated area and stacked neatly, but we can also provide setup for an additional fee. Please let us know if you would like this service included in your rental.

Yes, Our tents can be installed on a variety of surfaces, including patios, brick pavers, concrete, asphalt, and gravel. In some cases, we may need to use cement blocks instead of stakes to secure the tent, which may incur an additional cost.

Once you have a set date and a rough idea of guest count, we always recommend reservations be made ASAP. You can always make minor adjustments to your order once it’s been reserved, but we cannot make any promises on availability as everything is reserved on a first come first served basis. Our linens are outsourced so we need at least 1 week’s notice before the event for an order to be placed (these rentals are non-refundable because we get fully charged at the time of reservation).

The cost of obtaining tent permits varies by city and county and is the responsibility of the renter. Please be aware that you may need to secure a permit for your event, and the cost of this permit will not be covered by our company.

Yes, we acknowledge and accommodate special events such as surprise parties and certain areas such as forest preserves. Depending on the window of time and the day, there may be an additional fee for special delivery/pick-up.

We will work with you to schedule a delivery time the week of your event. Typically, we deliver one to two days before the event to allow time for setup and address any last-minute concerns. After the event, we will schedule a pickup one or two days later. Please note that this schedule may be subject to changes during peak seasons or inclement weather.

It is always recommended that the customer be there for delivery to alleviate any sort of confusion and accessibility issues. There are going to be times when we cannot meet and that is totally fine, but we will need to coordinate the delivery and installation in advance. Providing pictures, markers (flags, cones, chairs, spray paint, etc.), and more will help with proper delivery, and having your phone readily available during the delivery window is pertinent. We usually have a larger window time for pickups so we do not expect customers to be present so long as all equipment is accessible. This means cleared paths to equipment with no hindrance in accessing all equipment, i.e. gate codes, pets in the backyard, etc.

When you book equipment, it is removed from the inventory and is not available to other customers during the reserved period. If you decrease or cancel your order within a week of the event date, you may be charged a 50% restocking fee for the equipment. If you cancel within 72 hours, you will be required to pay the full amount. Your deposit for a tent rental is non-refundable. If your tent rental event is postponed due to bad weather, your deposit will be applied to the new date within the same calendar year. Deposits for canceled linens are also non-refundable

To reserve your order, we require a 50% deposit at the time of booking. The remaining balance is due one week before your scheduled event. To ensure timely delivery and installation, all payments must be made in full before the event. We use Stripe, a secure payment processing software, to handle all transactions. If you wish to make payment through an alternative method, please inform us at least a few weeks in advance of the event.

We accept all major credit card providers (there is a 3% cc transaction fee applied) and direct bank account wirings. Cash is king and accepted here. We are not accepting your BITCOIN/DOGECOIN digital currency...yet!

Yes, all of our tents have been certified to meet federal guidelines for fire prevention and have been tested to withstand wind gusts of up to 75mph. If you have any questions about the load rating or safety of our tents, please don't hesitate to give us a call. Our team will be happy to provide more information and help you choose the right tent for your event.

Yes, we have a comprehensive liability policy that covers up to 2 million dollars in the event that our equipment causes damage or injury to property or individuals. This policy provides protection for all parties involved and helps ensure a safe and successful event.