Frequently Asked Questions
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Yes. Funtastic Rentals has a $500 pre-tax rental minimum for delivery orders.
Smaller orders may be available for customer pickup / will-call, depending on the rental items, availability, and whether the equipment can be safely transported by the customer.
Tents, staging, dance floors, AV equipment, lighting, and other installation-based rentals require professional delivery and setup by Funtastic Rentals.
Delivery fees, labor, setup charges, damage waiver, taxes, and after-hours fees are separate and do not count toward the $500 rental minimum unless stated otherwise on the quote.
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If your rental order does not meet the $500 pre-tax minimum for delivery, the order may still be available as a customer pickup / will-call order, depending on the items selected.
Some rental items are not eligible for pickup because they require professional delivery, setup, anchoring, or installation. This includes tents, staging, dance floors, AV equipment, lighting, and other installation-based rentals.
Customers may also choose to add additional rental items to meet the delivery minimum. Delivery fees, labor, taxes, damage waiver, and other service charges are separate and do not count toward the rental minimum unless stated otherwise on the quote.
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Funtastic Rentals services Northern California, including Vacaville, Fairfield, Napa, Sonoma, Sacramento, Davis, San Francisco, Oakland, Berkeley, Walnut Creek, San Jose, Marin County, and surrounding Bay Area communities.
We also service Southern California for large commercial, corporate, festival, government, and long-term rental projects when the project scope qualifies.
Delivery availability depends on the event location, rental items, order size, labor requirements, access conditions, and installation schedule.
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Yes. Funtastic Rentals provides custom quotes based on your event location, rental items, guest count, setup requirements, delivery access, labor needs, event schedule, and pickup timing.
Large events, tents, staging, flooring, AV, lighting, climate control, and long-term rentals are quoted based on the full project scope.
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To ensure a smooth tent rental, book early, confirm your event date and location, and provide accurate details about the setup area, guest count, surface type, access, and event schedule.
The setup area should be clear before our crew arrives. Please remove vehicles, furniture, decorations, and other obstacles from the installation space. If staking is required, underground utilities must be marked before installation.
For larger tents, we recommend a site visit or detailed site photos so our team can confirm layout, anchoring, access, and safety requirements before the event.
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The right tent size depends on your guest count, seating style, tables, dance floor, bar, buffet, stage, lounge areas, and walkways.
A seated dinner usually needs more space than a standing cocktail event. If you are adding a dance floor, catering area, DJ, stage, or full table setup, the tent size should be increased to keep the layout comfortable and functional.
Funtastic Rentals can help calculate the proper tent size based on your event layout, guest count, and rental items.
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Please ensure that all rented equipment is returned in the same condition and arrangement as when it was delivered. This includes keeping chairs and tables neatly stacked, if they were originally delivered that way. If you paid an additional fee to have tables and chairs set up, you may leave them set up. All equipment should be free of decorations and returned in the same clean condition as when it was delivered. If any equipment is lost or returned in a damaged state, additional charges may apply.
Linens should be returned in the provided return bag, which does not need to be cleaned. Simply leave the bag of linens with the other equipment to be picked up.
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Standard delivery is curbside or ground-level delivery within a reasonable distance from the truck.
Stairs, elevators, long carries, steep access, difficult parking, or multi-level delivery may require additional labor charges and must be approved before delivery. Please let our team know about any access challenges before your event so the quote can be prepared correctly.
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Cooking, grilling, frying, open flames, and high-heat equipment should not be used under or directly next to a tent unless the setup has been reviewed and approved in advance.
Cooking equipment must be placed a safe distance from tent fabric, sidewalls, draping, flooring, and other rental equipment. Fire safety rules, venue requirements, and local codes must be followed at all times.
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Tents, staging, dance floors, flooring, AV equipment, lighting, and other installation-based rentals are set up by Funtastic Rentals.
Tables, chairs, linens, tabletop items, and small rental items are not automatically set up unless setup service is included on the quote. If you need tables and chairs placed, place settings arranged, or equipment installed in a specific layout, please request setup service before the event.
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Tents, staging, dance floors, flooring, AV equipment, lighting, and other installation-based rentals are set up by Funtastic Rentals.
Tables, chairs, linens, tabletop items, and small rental items are not automatically set up unless setup service is included on the quote. If you need tables and chairs placed, place settings arranged, or equipment installed in a specific layout, please request setup service before the event.
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We recommend reserving your rental equipment as early as possible, especially for tents, staging, dance floors, AV, lighting, large table and chair orders, and peak-season events.
Equipment is not reserved until the quote is approved and the required payment has been received.
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A tent permit may be required depending on the tent size, event location, surface type, event duration, and local fire department or city requirements.
Permit rules vary by jurisdiction and venue. For larger tents, commercial events, public events, long-term installations, or tents with sidewalls, heating, cooking, lighting, flooring, or generators, a permit may be required.
Funtastic Rentals can provide tent information needed for the permit process, but final permit approval is handled by the local city, county, fire department, venue, or authority having jurisdiction.
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Yes. Standard delivery and pickup are scheduled within normal delivery windows.
A specific delivery or pickup time may be available for an additional fee and must be approved in advance. Exact-time requests depend on crew availability, route scheduling, event location, and order size.
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We will work with you to schedule a delivery time the week of your event. Typically, we deliver one to two days before the event to allow time for setup and address any last-minute concerns. After the event, we will schedule a pickup one or two days later. Please note that this schedule may be subject to changes during peak seasons or inclement weather.
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Yes, we recommend that the customer or an authorized representative be present for delivery and pickup.
This allows our team to confirm placement, access, item counts, site conditions, and any special instructions. If you cannot be present, please provide clear written instructions and make sure the site is accessible before our crew arrives.
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A signed agreement and deposit are required to reserve rental equipment.
Cancellations made more than 10 days before the event may result in loss of deposit or cancellation fees. Cancellations made within 10 days of the event may be charged up to the full order amount. Custom orders, special-order items, and purchased items are non-refundable.
Cancellation terms may vary by order type and will be listed on your rental agreement.
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A deposit is required to reserve your rental equipment. The remaining balance is due before the event according to the terms listed on your quote or rental agreement.
Orders are not confirmed until the required agreement and payment have been completed..
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We accept all major credit card providers (there is a 3% cc transaction fee applied) and direct bank account wirings. Cash is king and accepted here. We are not accepting your BITCOIN/DOGECOIN digital currency...yet!
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Yes. Funtastic Rentals provides professional-grade event tents and tenting systems designed for commercial event use.
Tent installation, anchoring, ballasting, layout, and site conditions must be reviewed to make sure the setup is appropriate for the event location and intended use.
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Yes, we have a comprehensive liability policy that covers up to 2 million dollars in the event that our equipment causes damage or injury to property or individuals. This policy provides protection for all parties involved and helps ensure a safe and successful event.
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Yes. Funtastic Rentals provides setup and teardown for tents, staging, dance floors, flooring, AV equipment, lighting, and other installation-based rentals.
Tables, chairs, linens, tabletop items, and smaller rental items are not automatically set up unless setup service is included on the quote. If you need a full layout setup, please request it before the event.
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Yes. Site visits may be available for tents, staging, flooring, AV, lighting, power, large events, long-term rentals, and complex installations.
A site visit helps confirm the setup area, access, surface type, anchoring method, measurements, safety requirements, and delivery logistics before the event.
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Yes. Funtastic Rentals provides full-service event rental packages that can include tents, tables, chairs, linens, dishware, glassware, flatware, dance floors, staging, lighting, AV, flooring, heaters, fans, generators, and power distribution.
This allows customers to coordinate major event rentals through one company instead of using multiple vendors.
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Yes. Funtastic Rentals works with private clients, event planners, venues, schools, universities, companies, nonprofits, municipalities, government agencies, festivals, and commercial clients.
Project requirements may vary depending on the event size, insurance needs, permits, access, schedule, and installation scope.
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Last-minute rentals may be available depending on equipment availability, delivery location, labor schedule, and installation requirements.
For tents, staging, flooring, AV, lighting, and large orders, early booking is strongly recommended because availability and crew scheduling may be limited.
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Yes. Generator and power distribution options may be available for events that require lighting, AV, fans, climate control, catering power, LED walls, or remote site power.
Power needs should be reviewed in advance so the correct generator size, distribution, cable runs, and safety requirements can be planned.
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Yes. Funtastic Rentals can provide and install lighting for tented events, including bistro lighting, chandeliers, uplighting, functional lighting, and other event lighting options.
Lighting availability depends on the tent type, layout, power access, installation requirements, and event design.
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Yes. Funtastic Rentals provides stage rentals for weddings, corporate events, festivals, school events, performances, ceremonies, presentations, and private events.
Stage availability depends on the event date, location, stage size, height, surface conditions, access, and installation requirements.
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Yes. Stages can often be rented with tents, canopies, or covered structures depending on the event needs and site conditions.
Covered stages require additional planning for wind, anchoring, clearance, layout, power, lighting, and safety requirements.
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Yes. Funtastic Rentals can provide stage lighting, audio equipment, microphones, speakers, LED walls, power distribution, and other production equipment depending on the event scope.
Audio, lighting, and video needs should be reviewed in advance so the correct equipment, power, layout, and installation plan can be prepared.